Refused Delivery

First Aid Warehouse reserve the right to make a carriage charge plus a 15% handling charge for all consignments delivered to customers, which are refused without reasonable cause.

Returned Goods

First Aid Warehouse is under no liability to accept any goods for return eg. Surplus stock, ordering errors, but where it is agreed in writing, a 15% handling charge will be applied to the goods returned. Returns will only be accepted with a written authorisation form available from First Aid Warehouse. Credit will not be issued for goods returned in an unsalable condition.

Property and risk in the goods

Risk in the goods shall pass to the buyer on delivery. The property in the goods shall not pass to the buyer until the invoice has been paid in full. 

Items not listed

Non stock items specifically ordered to customer’s requirements will only be accepted back for credit where First Aid Warehouse has made an error.


No claims can be entertained for damage or deficiency unless our office is notified in writing within the times specified: Non-delivery - within 14 days from date of invoice. Damage or deficiency - within 14 days from receipt.


The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 14 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.